http://www.expresservice.com What you need when you need it Sun, 20 Jul 2008 02:34:21 +0000 http://backend.userland.com/rss092 en Back in 1985 I discovered Hana Maui and Tom Peters, the famous maniacal customer service fanatic. Hana Maui was instrumental in pushing me across the entrepreneurial starting line because I was willing to risk it all to be able to afford more visits to Hana. Tom Peters sermons were instrumental ... http://www.expresservice.com/tom-peters-wowed-me Excellent service is offered by few, but there are very few among us that don't want it every time we conduct business. We'll be back later with more information about how we're going to attack this widening gap between the supply and demand for excellent service.ShareThis http://www.expresservice.com/excellentservice